Return Policy

Something din't work out for you? No problem! Simply email us at returns@aspynandivy.com and we will send over a return label to use at no cost to you for US returns. Items will be returned for store credit. Store credit never expires and can be used on anything at aspynandivy.com. You can expect the total process take about a 7-10 days depending on shipping speeds. 

  • Returns will be accepted within 14 days of product shipment.
  • Approved returns will be returned for store credit only.
  • During the holiday season (Black Friday to New Years Day) the return policy will be extended to 30 days.
  • There will be no returns for final sale items, items not in original condition (tags must be attached, unworn, and unwashed), or accessories.
  • We will need your order number to  process your return.

Refunds:

Refunds for store credit will be processed within 48 hours of receiving your returns. You will be notified about the status of your return within the 48 hours. If approved, you will receive a gift card through your email to Aspyn and Ivy for the refund amount.

Sale items:

Items marked as final sale are not eligible for return or exchange. Please do not try to send back final sale items. They will be returned at the customer's expense if they are sent to us.

 

You can also contact us at customerservice@aspynandivy.com and aspynandivy@gmail.com